Next dates: 1 September or 5 September
Total duration: 3 hours from 9AM to 12 PM AEST
Delivery mode: in-person face to face
Location: Central Square, 323 Castlereagh Street, Sydney
Price: $375.00 (GST inclusive)
This accredited in-person workshop led by Dr Kenneth Wong (Specialist Surgeon, FRACS) offers evidence-based research, practical tools, and cut through theory to deliver immediately applicable skills in navigating regulation, complaints, and conflict within the health system.
For the clinician, professional adversity - whether in the form of an NSW Health Care Complaints Commission (HCCC) complaint, a breakdown in colleague relationships, conflicts with hospital administration or patient grievances - is not just an administrative hurdle. Instead, it is a profound personal weight that can threaten both career longevity and mental well-being. Through a series of de-identified, high-stakes case studies, we will examine the mechanics of professional conflict and regulatory pressure. Learn how to move from a reactive state of survival to a proactive strategy for professional endurance in healthcare.
Target audience: for health and medical professionals seeking to navigate regulation, complaints, and conflict effectively to ensure professional endurance in the modern healthcare landscape.
The anatomy of complaints: navigating the psychological and procedural impact of complaints (such as HCCC complaints) and other regulatory body notifications.
Conflict in the ranks: strategies for managing friction with colleagues and hospital administration without compromising your professional standing. What to do when faced with contract non-renewals and restricted scope of practice.
The patient-surgeon dynamic: how to de-escalate grievances and maintain clinical integrity when expectations aren't met.
By the end of the workshop, you will be able to:
Analyse the systemic and personal triggers of professional adversity in the Australian healthcare system.
Develop a structured framework for responding to regulatory and institutional complaints.
Identify all available resources that may assist the clinician to manage the complaints and conflict in the workplace.
Describe practical methods to maintain professional identity and personal morale during prolonged periods of challenge.
Establish a multifaceted professional support network incorporating peers, mentors, and external advisors to manage complaints, mitigate the impact of professional conflict, and protect long-term career viability.
Next date: available now
Total duration: 3 hours
Delivery mode: on-demand online
Price: $350.00 (GST inclusive)
Learn how to use the six emotional leadership styles to learn more about your strengths and weaknesses of the way you like to lead, and how your current leadership style affects others as we discuss the impact of leadership on organisational climate (culture).
Through critical reflection, this accredited online workshop focuses on the essential foundation of effective leadership from self-awareness to emotional intelligence.
Target audience: for individuals and teams across the health ecosystem, including clinical and medical professionals, corporate, and administrative roles, working in private and public health systems, this is vital for managing high-stress situations, communicating clearly, and understanding how your actions affect others and the work environment.
Emotional intelligence and the six emotional leadership styles
Humble leadership
My leadership style self-assessment report using the six emotional leadership styles
My current and future skills for transitioning to a leader and to lead effectively
By the end of the workshop, you will be able to:
Identify your default leadership style using Daniel Goleman's six emotional leadership styles.
Discuss how your leadership style effects psychological safety, team members, and the work environment.
Choose the right leadership style for the situation so you can lead effectively, and bring out the best in others: now and in the future.
Next date: available now
Total duration: 3 hours
Delivery mode: on-demand online
Price: $350.00 (GST inclusive)
Curated for busy professionals, this accredited online workshop builds on self-awareness by providing the management framework necessary to inspire, manage performance, and resolve conflict within multidisciplinary teams.
This is crucial for leading teams and driving quality improvement initiatives that affect psychological safety, patient experience, health care service efficiency, and organisational effectiveness.
Target audience: for individuals and teams across the health ecosystem, including clinical and medical professionals, corporate, and administrative roles, who are dedicated to leading their teams with greater impact and effectiveness.
Strengths based leadership
Ethical and humble leadership
Leading and engaging teams
Psychological safety, performance and feedback
Diversity and inclusion
My leadership style self-assessment report using the six emotional leadership styles
My leadership style affecting others report in the work environment
By the end of the workshop, you will be able to:
Apply various emotional intelligence leadership styles to lead teams effectively, adapting to specific situational needs and people to drive high performance.
Provide feedback and coaching to foster development, psychological safety, and recognise achievements to improve teamwork and collaboration across boundaries.
Deal with conflicts in teams more effectively as one of the ways for leading by example.
Next date: available now
Total duration: 6 hours
Delivery mode: on-demand online
Price: $650.00 (GST inclusive)
This accredited online workshop provides the essential management and strategic toolkit needed to manage and lead a modern health care department effectively.
Be equipped with the knowledge, tools and confidence you need to step-up to management and leadership of a health care department in the digital age.
Target audience: for professionals across the health landscape who aim to transition into management and leadership roles.
Leadership and management
Strategic planning and value-based budgeting
Training and education
Teamwork and performance
Health systems, value-based care, and patient-centred care
By the end of the workshop, you will be able to:
Describe the essentials of management and leadership in health systems.
Set clear goals and develop a strategic plan (or roadmap) to achieve them, as well as, align resources, activities, budgets, and stakeholders towards a common purpose while managing risks and adapting to change.
Identify protocols, policies, processes, constraints, compliance requirements, and governance for overseeing clinical and non-clinical work in the digital age.
Provide coaching and support for performance, training and education of undergraduate medical students, specialist trainees and non-clinical staff.
NOTE: to ensure our programs are accessible to everyone, we offer flexible pricing options, including tiered discounts for bulk registration and custom-tailored workshops designed specifically to meet your organisation's needs. Please note that all prices listed include GST.
Upon successful completion of the workshop, you will also be awarded a Certificate of Completion.
Next dates: 23 August - 11 October 2026
Total duration: 8 weeks
Session time: 1.5 hours per session
Delivery mode: face to face, online, hybrid and on-demand
Price: $125.00 (no GST)
An eight-week accredited CPD course designed to cultivate clarity, resilience, and presence through guided meditation, mindfulness practices, and supportive group discussions.
Moving beyond basic theory, each session sequentially builds on the last, providing a comprehensive, evidence-based guide to the health impacts of mindfulness.
This practical program equips professionals with the exact techniques and resources needed to reduce stress, improve personal well-being, and seamlessly integrate mindfulness into work practice to enhance patient outcomes.
Target audience: for professionals across the health ecosystem who aim to take a new approach to healthcare through mindfulness practices.
Describe how mindfulness generates awareness, reduces stress, and assists with pain.
Demonstrate mindfulness and meditation practices.
Implement mindfulness for health outcomes.
Measure impact using evidence-based anxiety and depression Kessler Distress Test (K10)), and situation awareness self-assessment tools (CASA Aviation Safety Tool (IMSAFE acronym), AA (HALT acronym).
Embrace self-compassion with critical reflection using Reflections on Calm Abiding Meditation, and Relationships Victoria Self-Reflection and Wellbeing.
Determine situations for mindfulness to reduce burnout and anxiety.
Recognised and listed by leading professional health and medical colleges, including ANZCA, CICM, RACP, SCCA, and ACEM, to name just a few.
Each practical workshop comprises formative assessment and provides documentary evidence which substantiate activities that can be claimed under your continuing professional development (CPD) requirement.
Please verify with your CPD home, affiliated specialty college or association how to obtain CPD credits for the workshops.